Refund Policy
Last updated 06 Sep 2026
When you get a refund
- Your payment could not be verified and the order was rejected.
- We could not deliver your order — for example the product became unavailable.
- You were charged twice for the same order.
- We cancelled your order for any reason on our side.
When we cannot refund
- The top-up has already been delivered to the account details you provided.
- You entered the wrong Player ID, Zone ID, server or email, and the delivery was made to those details.
- You changed your mind after delivery.
- The game publisher removed or restricted your account.
How to request a refund
Contact us with your order number and a short explanation. We will look at the order, the payment record and the delivery log, and reply with a decision.
How long it takes
Approved refunds are sent back through the same payment method you used. The money usually arrives within a few working days, depending on your wallet or bank.
Order still not delivered?
Contact us before requesting a refund — most delays are quick to resolve.